15 Finest Non-Revenue KPIs and Metric Examples for 2024 Reporting

What are non-profit KPIs?

What’s a kpi? A non-profit key efficiency indicator (KPI) is a numerical measurement that gauges the power of a non-profit group in engaging in its mission. Non-profit metrics quantify the group’s many endeavors in extending its impression on society. The spirit of KPIs generated for a non-profit group just isn’t not like a for-profit enterprise. Each constructions intention to assert an even bigger share of the market; nonetheless, most non-profit companies interact in creating KPIs that measure societal affect versus income.

How to decide on the correct non-profit metrics?

Most companies are conscious of the significance of selecting and measuring significant KPIs, however on the subject of making use of this precept, many fall brief. There are lots of of metrics to select from, and if they don’t seem to be vetted correctly, the group may find yourself with too few or too many KPIs. Each of which may result in chaos.

Chartered Skilled Accountants determine 4 essential steps for specifying probably the most impactful non-profit KPIs:

1. Determine non-profit metrics: Non-profit organizations ought to intention for a balanced group of KPIs.
   1. Main and lagging metrics: Main measures predict future efficiency, whereas lagging measures report previous efficiency.
   2. Environment friendly and efficient metrics: Environment friendly measures display use of accessible assets, whereas efficient measures present whether or not the chosen assets completed the specified outcomes.
   3. Cross-sectional metrics: Measures that embody all of the actions inside the group.

   Keep in mind to decide on non-profit KPIs which might be SMART: particular, measurable, attainable, reasonable, and well timed.

2. Assign weights to non-profit KPIs: Non-profit organizations ought to outline the relative significance of the metrics to one another. If the step above is meticulously utilized, the non-profit could have cross-sectional metrics that embody all departments, from Human Sources to Finance. Despite the fact that all departments are necessary, some have a bigger impression on the longevity and prosperity of the group. For many non-profit companies, funding and volunteer-related metrics ought to have a better weight than different efficiency indicators.
3. Verifying the non-profit KPIs towards the massive image: Non-profit organizations ought to frequently assessment the validity of chosen metrics. This suggestions system permits the choice makers to confirm if the chosen non-profit metrics are completely balanced and weighed.
4. Choose goal and stretch values for every non-profit metric: Non-profit companies ought to use goal and stretch values when assigning targets to every KPI. If a corporation reaches its goal worth for a metric, it’s deemed profitable. If it reaches it stretch quantity, it’s then a frontrunner in its discipline.

KPIs should be diligently chosen. However extra importantly, they should be precisely and constantly measured:

• Non-profit metrics ought to have a baseline. At any time when a brand new KPI is launched, a baseline must be recognized. This quantity is what the longer term KPI values are in comparison with.
• Non-profit KPIs ought to be frequently reviewed. The group determines the frequency, however it’s paramount to incorporate all staff members in such opinions. It will solidify a way of accountability in workers and permits them to share their suggestions.
• Non-profit metrics ought to be analyzed. The info ought to be correctly interpreted and any correlations between the KPIs ought to be highlighted. KPIs inform a narrative. A enterprise can solely make optimistic adjustments if it has an neutral understanding of its present state. It is very important view the information with out bias and permit them to color an image.
• Non-profit KPIs ought to be acted on. After analyzing the metrics, it’s time to make affirmative choices. KPIs should be utilized to determine alternatives for maximization and optimization. If the enterprise makes choices primarily based on correct metrics, it will probably reshape its story into one which tells a story of success.

For probably the most exact determination making, it’s essential to make sure that the information you’re tapping into to observe your KPIs are updated and have a top quality. With out “good” knowledge, you gained’t be capable of make good choices. Selecting an answer corresponding to Enterprise Intelligence Software program will assist you to consolidate knowledge that dwell in a large number of databases and can make sure that just one model of the reality exists throughout your group.

This text has chosen the 15 strongest efficiency metrics for non-profit organizations to think about. These KPIs are grouped into 5 cross-sectional units of finance, marketing campaign, donor, progress, and other people metrics.

Monetary KPIs for non-profits

Despite the fact that producing income just isn’t a very powerful aim of a non-profit group, it’s nonetheless a significant contributor to its success. Monetary well being is the constructing block of any flourishing group.

Here’s a record of prime non-profit monetary metrics:

1. Annual income: This metric is utilized by non-profits to evaluate the earnings from their packages. Whole annual income for a non-profit group is often the sum of donations, collected charges, company sponsorships, and authorities grants. There are a couple of different non-profit monetary metrics that loosely relate to this KPI. A very powerful of such measures is:
   • Yr-over-year progress: this metric exhibits the impression of the group’s advertising and marketing campaigns on its income. The year-over-year (YOY) progress KPI is often tracked over time and is commonly calculated as a share of whole income.
2. Variety of donations: This metric is utilized by non-profits to gauge public engagement within the trigger. The group can use this quantity to achieve perception on their donor demographic and the problems they care about. A intently associated monetary KPI to variety of donations is the common quantity of donation metric. If calculated, common donation not solely sheds gentle on donor life-style, however it will probably additionally present priceless data with reference to effectivity of a marketing campaign.
3. Fundraising return on funding (ROI): this metric is utilized by non-profits to gauge the efficiency of every of its campaigns. It’s comprised of two measures:
   • Annual investments: This metric highlights the place the present efforts of the enterprise are concentrated. Investments are the prices of operating a wide range of packages or advertising and marketing campaigns.
   • Annual funds raised: This metric exhibits the financial outcomes of the group’s campaigns. The funds raised is one other phrase for donations.

By dividing the funds raised by investments, the group arrives at fundraising ROI KPI:

Fundraising ROI = annual funds raised / annual investments

This metric is without doubt one of the most necessary monetary KPIs for non-profits. As donations typically account for almost all of a non-profit’s income, gathering and analyzing this KPI will assist the group determine its best marketing campaign. This information will enable the enterprise to optimize its efforts and mannequin different campaigns after its most profitable program.

4. Overhead prices: This metric is utilized by non-profits to sign accountability to stakeholders and donors. Overhead bills are thought of the executive and logistics prices that the non-profit incurs to maintain the group operating. Non-profit organizations typically make the most of donations to pay for these overhead bills. Nonetheless, many donors don’t really feel snug donating if most of their funds pay for such bills relatively than the marketing campaign’s trigger. Subsequently, a low overhead price is extra fascinating. This non-profit KPI may very well be tracked on marketing campaign foundation and is commonly expressed as a share of annual income:

Overhead % = overhead prices / annual income

Overhead % is without doubt one of the least talked about non-profit monetary metrics. Nonetheless, it’s crucial for non-profit organizations to be clear and share this worth with their donors.

Sadly, making ready monetary reviews is a tedious and dear activity. Most organizations both pay consultants to create costly customized reviews or dedicate the vast majority of their workforce to this job, prefer it occur to academic establishments after they need to work into their monetary metrics. A non-profit group doesn’t often have the disposable income or manpower to undertake such ways. insightsoftware’s reporting software program eliminates the necessity for handbook knowledge processing and places the group really accountable for its funds.

Marketing campaign Supply KPIs for non-profits

There are a lot of ways in which non-profit organizations can attraction to their viewers and lift donations. Historically, most campaigns have been in-person fundraising occasions. These days, most non-profit’s campaigns are held on-line. It’s necessary for the non-profit group to know the best technique for interacting with its distinctive demographic. In any other case, the efforts of the non-profit might be too divergent, and its impression might be diminished.

Here’s a record of prime marketing campaign supply KPIs:

5. Whole individuals reached: This metric quantifies the impression of a non-profit. This KPI measures the quantity of people that take part in any of the group’s packages or attend its occasions. Subsequently, it’s often tracked per marketing campaign. A excessive total-people-reached metric alerts a profitable non-profit group with a gripping mission.
6. Customer-to-donor conversion charge: This metric highlights the outcomes of every marketing campaign’s efforts. This non-profit KPI exhibits what number of people within the goal group not solely attended its campaigns however donated to the trigger. In different phrases, it’s a measure for the group to gauge its financial impression. Monitoring this metric will assist the non-profit higher grasp the affinities of its supporters.
   This metric is calculated utilizing the method beneath:
   Customer-to-donor conversion charge = whole variety of donors who contributed funds / whole variety of individuals focused by marketing campaign
   This metric is expressed as a share.
   There are a few different efficiency metrics for non-profit organizations that present comparable marketing campaign insights:
   • Pledge achievement: This metric could be very intently associated to visitor-to-donor conversion charge and supplies details about the dedication of donors. The one distinction between these two KPIs is within the construction of the campaigns that lead them. Some non-profit organizations immediate their viewers to pledge their assist to a sure trigger earlier than gathering donations. This metric measures the follow-through of the supporters of such a marketing campaign.
   • Donor churn: This metric is the alternative of visitor-to-donor conversion charge. This non-profit KPI measures the variety of donors which might be misplaced by means of time. This metric may evaluate one marketing campaign to a different, or to itself. Donor churn highlights sure actions that flip potential donors away.
7. New donors acquired: This metric exhibits the power of every marketing campaign in attracting new dedicated supporters. Relying on the trigger and the viewers that the non-profit hopes to achieve, sure campaigns will create extra donors than others. For instance, if a trigger issues seniors, social media campaigns will in all probability not be as efficient as face-to-face fundraising occasions. By evaluating this KPI throughout all campaigns, the non-profit group can join with their demographic and create simpler campaigns sooner or later.
8. Variety of donors/donations: This metric is utilized by non-profits to determine probably the most profitable marketing campaign. This non-profit KPI is commonly a evaluating device throughout all of the group’s campaigns. The channel that brings in probably the most donations is often the marketing campaign that sees probably the most funding from the group.

It ought to be famous that success of a marketing campaign relies on many components. A person KPI ought to by no means be used to make choices. For instance, if a non-profit group solely considers the variety of donors as a measure of a marketing campaign’s success, it is going to miss out on new and rising packages. With a view to determine novel channels of communication, the non-profit group should additionally observe and pattern new donors acquired and visitor-to-donor conversion charge. It’s suggested that non-profit organizations use at the very least two or three of the aforementioned marketing campaign supply KPIs along with one another to acquire a holistic view of their operation.

Donor KPIs for non-profits

Donors are a non-profit’s best useful resource. With out them, the group gained’t be capable of accomplish its mission. Under are two of a very powerful donor efficiency metrics for non-profit organizations:

9. Donor retention charge: This metric is utilized by non-profit organizations to measure their longevity and reference to their supporters. This non-profit KPI measures the variety of donors that donated greater than as soon as. Reaching and attracting new donors requires a lot upfront effort and it doesn’t all the time produce the specified outcomes. That’s the reason recurring donors are an incredible asset to a non-profit. They’re a dependable income and their relationship with the group should be prioritized.
   This non-profit metric is often tracked by means of time. To calculate donor retention charge, a) determine the variety of donors in interval one, b) determine how lots of the donors from interval one additionally donated in interval two, c) divide b by a.
   This metric is expressed as a share.
   Non-profits ought to attempt to have a excessive donor retention charge because it signifies that the group is fulfilling its guarantees and is ready to preserve its donors completely happy.
10. Donor and donation progress: These two metrics present the financial energy of a non-profit group. Donor progress highlights the change in variety of donors by means of a interval, and donation progress exhibits the change in quantity of donations by means of time. These non-profit KPIs are straight associated to annual income KPI.
    To calculate, comply with the formulation beneath:
    Donor progress = variety of donors in interval two – variety of donors in interval one
    Donation progress = donation quantity in interval two – donation quantity in interval two
    A excessive donor and donation progress worth is an efficient indicator that the group is fulfilling its mission.

These two donor KPIs are one other nice instance of why it’s necessary to make use of a slew of KPIs relatively than only one metric to make organizational choices. None of those KPIs alone will give an entire image of an organization’s donors. For instance, think about a corporation that has 1,000 donors in 12 months one and a couple of,000 donors in 12 months two. If solely donor progress KPI is taken into account, it’s straightforward to conclude that the non-profit’s campaigns are working remarkably properly, and no enchancment is required. Nonetheless, if donor retention charge can be thought of, a distinct conclusion may be drawn. If out of the two,000 donors in 12 months two, 1,800 are new donors, then there may be clearly a donor retention drawback within the non-profit. This new data will give the non-profit the chance to determine its weaknesses and work on constructing extra significant connections with its supporters.

Development KPIs for non-profits

Non-profit organizations implement a wide range of methods corresponding to e mail campaigns, social media advertising and marketing, and in-person occasions to attach with new donors and interact their supporters. Nonetheless, no outreach technique is efficient until a sure variety of hours is invested in its setup and maintenance. The next KPIs assist spotlight probably the most cost-effective progress efficiency metrics for non-profit organizations:

11. Social media engagement: This metric highlights the power of the non-profit’s social media advertising and marketing ways. This non-profit KPI is comprised of three smaller metrics that ought to be monitored for optimum effectivity:
    • Applause: This metric is used to measure passive interactions with social media posts. This non-profit KPI typically counts the variety of social media “likes.”
    • Amplification: This metric is used to determine what number of new donors are reached by means of the group’s small group of social media supporters. This non-profit metric often tracks the variety of shares and reposts.
    • Dialog charges: This metric is used to trace viewers engagement by means of social media posts. This non-profit KPI often refers back to the variety of feedback and replies to the group’s social media posts. Dialog charge is arguably a very powerful social media engagement KPI. Non-profits should make some extent of interacting with their viewers as a lot as doable.
      These days, most social media platforms present account statistics totally free. These knowledge are often known as social media “insights.” Insights offers the non-profit organizations the chance to simply monitor the above KPIs and make significant choices.
12. Electronic mail engagement: This metric is used to point out the success of the non-profit group’s e mail campaigns. This non-profit KPI is comprised of three straight-forward metrics that ought to be monitored for optimum effectivity:
    • Electronic mail opens: This metric supplies perception on passive engagement of supporters with the marketing campaign.
    • Hyperlink clicks: This metric measures supporter interplay with the trigger.
    • Unsubscribe: This metric exhibits the power of content material within the e mail and the broader mission. This non-profit KPI is intently associated to donor retention charge.
      To calculate the visitor-to-donor conversion charges of e mail campaigns, divide the variety of call-to-action hyperlink clicks by e mail opens.
13. Web site views: This metric is utilized by non-profit organizations to measure the quantity of people that got here throughout the trigger. The extra guests the web site has, the extra donors it has. That’s why this non-profit KPI is a number one indicator for donation progress. To achieve perception into the effectivity of the group’s on-line content material, monitor the web site visitor-to-donor conversion charge.

Individuals KPIs for non-profits

Like for-profit companies, non-profit organizations require individuals to run their affairs, too. Non-profits’ personnel are usually a mixture of paid workers and volunteers.

14. Volunteer turnover ratio: This metric exhibits the power of the non-profit group in attracting and retaining devoted volunteers. By monitoring this KPI, the group can perceive what practices to enhance or abolish. A excessive volunteer turnover ought to be averted.
    The method for volunteer turnover ratio is:
    Volunteer turnover ratio = variety of new volunteers / variety of departing volunteers
    This non-profit metric is expressed as a share.
15. Worker satisfaction: This metric is utilized by organizations to gauge workers’ happiness. Over time, each for-profit and non-profit companies have tried a number of strategies to measure this KPI. Under are two of the most well-liked methods of evaluating this particularly necessary non-profit metric:
    • Self-reported surveys: It is a quantitative technique that depends on particular person solutions to a questionnaire about work surroundings.
    • Casual chats: It is a qualitative technique that goals to enrich the quantitative measures deployed to gauge worker satisfaction.

For max productiveness, non-profit organizations ought to intention to maintain their worker satisfaction at a excessive worth.

Creating and sustaining KPI dashboards is a labor-intensive and time-consuming activity, and we acknowledge that the great record offered on this article may very well be overwhelming for brand new non-profit organizations to sort out. For a quicker begin, as soon as the appropriate non-profit metrics have been recognized, make the most of a enterprise answer to carry visibility to those KPIs. insightsoftware’s enterprise KPI dashboard creates an accessible path to the group’s knowledge and empowers the customers to make knowledgeable choices. Keep in mind to start out small and take your time. Even monitoring a handful of those KPIs will present priceless perception and provide help to reply your group’s most urgent questions.