7 methods to make your web site content material extra inclusive for neurodivergent customers


Get an ‘A’ for accessibility

Reality: About one in seven individuals is taken into account neurodivergent — that means they could suppose and study in several methods than others sometimes do. That’s lots of people. And that’s why exploring methods to make your web site content material extra inclusive for neurodivergent customers is just not solely the correct factor to do — it’s the sensible factor to do for your corporation.

Sadly, many companies don’t provide inclusive web site design to their customers. This miss excludes neurodivergent customers from accessing sure digital manufacturers or providers (or utilizing them to their full benefit) and alienates companies from numerous doubtlessly loyal, engaged clients.

On this digital age, making your web site content material extra inclusive ought to be up there in your precedence checklist. However in the event you’re not sure tips on how to make your web site design, format or messaging extra accessible, don’t fear — we’re going to stroll you thru some sensible ideas.

However first …

Why making your web site content material extra inclusive for neurodivergent customers counts

Earlier than we begin exploring tips on how to create or design web site content material for neurodivergent customers, let’s take into account why doing so is necessary. Primarily:

Inclusion ought to exist in each side of our society. Everybody ought to have entry to alternatives, actions and providers.


We reside in a hyper-connected digital age with limitless entry to data, communication touchpoints, and purchasing alternatives. However, with out contemplating the wants of all, many individuals can solely entry a fraction of what the online has to supply.

As a contemporary model, inserting worth in inclusion will guarantee as many individuals as doable can work together with your corporation and, in the end, profit from what you must provide.

By making your web site extra accessible, you play a component in making the web as an entire extra accessible for all customers. Plus, a extra inclusive web site can speed up your corporation’s development and construct your model status within the course of. It’s a triple win.

7 methods to make your web site extra inclusive for neurodivergent customers

To make sure that your web site is actually inclusive, try these concepts that can assist neurodivergent customers work together with your corporation whereas sustaining your core model id throughout the board.

1. Use easy and cohesive colours on the web page.

2. Write your content material in plain, easy language.

3. Format your textual content into digestible and scannable chunks.

4. Use sensible graphics or imagery to help your textual content.

5. Make your call-to-action (CTA) buttons descriptive.

6. Produce your content material in further codecs.

7. Use ADA compliance and WCAG tips to your benefit.

Let’s kick issues off by colours for accessible net design.

1. Use easy and cohesive colours on-page

Neurodivergent individuals expertise the world another way than neurotypical individuals (these whose mind capabilities are thought-about “commonplace”). Which means that sure colours, layouts, capabilities, pictures or messaging won’t make sense to a neurodivergent person — some design components may also trigger misery.

Many neurodivergent customers battle to digest or course of colours which can be too brilliant or too contrasting.


So, if you’re designing your web site, it’s necessary to decide on delicate colours that mix properly fairly than show an excessive amount of distinction as this will show jarring.

  • Think about single-hue colours or pastel tones on an everyday white background.
  • Select a most of three colours and guarantee they’re used persistently.

For instance, assign one colour to headings, one to anchor or hyperlink textual content, and one to call-to-action buttons to reinforce the neurodivergent person expertise (UX).

Associated: How to decide on model colours and use them in your web site

2. Write your web site copy in plain, easy language

One other necessary strategy to make your web site content material extra inclusive is to put in writing the copy (aka the phrases, or textual content, on the web page) in plain, easy language.

It’s important that you just’re direct, literal, and get straight to the purpose.


Overusing obscure phrasing, idioms or adverbs is more likely to confuse a neurodivergent person and make your messaging redundant. And, when that occurs, individuals will look elsewhere for his or her services or products.

To make sure your web site copy is as accessible as doable:

  • Attempt to write your sentences or factors in as few phrases as doable. Minimize away any pointless phrases or phrases.
  • Write briefly, snappy sentences.
  • Use the lively tense fairly than the passive tense.
  • Make sure that your messaging follows a logical format as if you’re telling a narrative.

Professional tip: On-line instruments like Readable and Hemingway will assist you edit your content material and make it extra accessible to neurodivergent customers.

Associated: Copywriting ideas to your small enterprise

3. Format your textual content into digestible and scannable chunks

Along with ensuring that your copy is digestible, your formatting must also assist neurodivergent customers navigate your net pages with ease.

Earlier than you begin formatting your content material, it’s value noting that utilizing an excessive amount of underlined, CAPITALIZED or italic textual content could make it tough for neurodivergent individuals — significantly dyslexic customers — to know your messaging. As a substitute:

  • Use bolded textual content sparingly to assist information customers towards key elements of your messaging.
  • Use bulleted or numbered lists to make your content material extra accessible.
  • Break up massive blocks of copy (in different phrases, embody extra whitespace).

The aim is to make it simpler for neurodivergent customers to scan your copy and navigate their approach by way of the web page.

Screenshot of Zendesk CTA button on homepage
Picture Supply: Zendesk

As you may see from the above instance, Zendesk’s delicate use of pastel colours, logical formatting, and concise content material makes it as simple as doable for neurodivergent customers to digest the on-page design.

Right here the buttons inform the person precisely what to do or anticipate and the language is crystal clear. The textual content can also be damaged up into easy-to-read chunks fairly than squashed collectively in a single giant wall of textual content.

4. Use sensible graphics or imagery to help your textual content

Like the colours and phrases in your web sites, you’ll wish to hold a couple of accessibility tips in thoughts when utilizing pictures in your net pages.

  • Use clear and clutter-free pictures or graphics that provide a literal illustration of what you’re promoting or providing.
  • If you’re selecting or enhancing your pictures, comply with the identical guidelines of colour as the remainder of the web page (nothing too complicated, contrasting or brilliant).
  • Select pictures with just one or two factors of focus.

You must also use pictures to help your written messaging wherever doable so long as your web page follows a logical sample (for instance, a small block of textual content, a picture, and a button) and doesn’t overcrowd the web page.

Easy, constant and clutter-free designs are the simplest for neurodivergent customers.


Right here’s an instance:

Example of CTA button on UK Airbnb homepage
Picture Supply: Airbnb

Airbnb’s homepage is a stable instance of fresh, accessible net design with clear imagery that immediately helps the messaging (on this case, person critiques) and makes it simple for customers to not solely navigate the web page, however make an knowledgeable alternative when choosing the proper of lodging.

Associated: How you can optimize pictures for the online

5. Make your call-to-action (CTA) buttons descriptive

We’ve talked about CTA buttons a couple of instances already as a result of they play a necessary function in telling customers what they will do or the place they will go subsequent in your web site.

In case your CTA button textual content is clunky or makes use of awkward phrasing, neurodivergent customers will discover accessing the subsequent stage of their net journey particularly tough. To easy the best way:

  • Be clear and concise.
  • Inform your customers precisely why they need to click on by way of.
  • Select one delicate background colour for the CTA button.

Right here’s an instance of an inaccessible CTA button copy:

<Click on Right here For Extra> 

This textual content is clunky, makes use of too many phrases, and on this case, the phrase ‘extra’ provides little context on what to anticipate.

Right here’s an instance accessible CTA button copy:

<Store for Footwear>

This textual content is obvious, concise, and tells the person precisely why they need to click on by way of and what to anticipate subsequent — which is extremely necessary for neurodivergent customers.

One other necessary factor to think about when designing your CTA buttons is how they stand out on the web page. Whereas they shouldn’t be too brilliant or overbearing, your buttons ought to be clearly outlined. Right here’s a great instance from the GoDaddy homepage: 

Example of GoDaddy’s Website & Commerce CTA on homepage
Instance of GoDaddy’s Web site & Commerce CTA on the homepage.

 The colour scheme is constant, the messaging is direct, and you’ll view these buttons with a look.

6. Produce your content material in further codecs

When discovering methods to make web site content material extra inclusive for neurodivergent customers, it’s important to take a look at further content material codecs.

Utilizing further codecs will give neurodivergent customers extra alternative in how they work together together with your web site and eat your content material.

Equipping your web site with totally different accessibility choices will even improve the shopping expertise for individuals with listening to or visible impairments.

Listed here are some further content material codecs to think about:

  • Descriptive subtitles for any video content material.
  • Extra microcopy (the extra textual content you see when hovering over totally different design components together with your cursor) textual content.
  • Audio reader performance that narrates your copy to customers once they’re shopping your web page.
  • Web site customization bars that permit customers to alter brightness, textual content measurement or colour schemes whereas on the web page.

Working with further codecs will give your customers loads of choices in addition to management over how they eat your content material, constructing belief and provoking buyer loyalty within the course of.

Professional tip: At all times add alt textual content (descriptions that sit within the background) to your pictures as this can permit audio readers to explain the pictures to your customers.

Associated: What’s a meta description?

7. Use ADA compliance and WCAG tips to your benefit

ADA stands for People with Disabilities Act and units out tips designed to ban discrimination. The ADA’s major rules embody Net Content material Accessibility Tips (WCAG).

The Net Content material Accessibility Tips are as follows:

Perceivable: If somebody can’t see, they will learn written content material with a display screen reader. Audio content material ought to embody captions for individuals who can’t hear or discover it tough to course of audio data.

Operable: If a person can’t use a mouse or touchpad, they will navigate an online web page with a keyboard or by utilizing voice instructions.

Comprehensible: If customers click on on a navigation menu or a type, it ought to behave in a approach that’s predictable and anticipated.

Sturdy: The web site or product is suitable with present assistive expertise and might accommodate new or future variations.

Through the use of these core rules as working tips, you’ll guarantee each facet of your net design is accessible to neurodivergent customers.

Key takeaways

Let’s recap why web site accessibility issues and methods to make your web site content material extra inclusive for neurodivergent customers.

  • Making your web site design accessible is a social duty.
  • Bettering your net design will assist you have interaction a wider and extra highly-engaged viewers.
  • If you’re designing your web site content material, it’s best to use constant and easy layouts in addition to delicate tones and colours.
  • Your web site language ought to be literal, clear, constant and well-formatted. This consists of CTA buttons.
  • Imagery and visuals ought to help your messaging or statements and shouldn’t be too cluttered.
  • Provide further methods to eat or work together together with your web site content material. 

Associated: The fundamentals of accessible net design

Subsequent steps

“Range: the artwork of considering independently collectively.” ~ Malcolm Forbes

With a constant set of affordable changes, you may make your web site extra accessible to neurodivergent customers.

Take the time to work by way of these design ideas and rules to open up your corporation to a wider viewers. Deal with every web page one after the other, and ask neurodivergent customers to check your web site journey. With sufficient thought, consistency and a methodical strategy, you’ll have a extra dynamic, extra inclusive web site very quickly.

Supply hyperlink


Please enter your comment!
Please enter your name here