The imaginative and prescient, Benioff mentioned, is a complete enterprise transformation of consumers. He spoke of 1 buyer, a big pc {hardware} firm going by a significant acquisition and reconceptualizing their complete enterprise. He advised the CEO that Salesforce would assist flip the corporate into an “agent-first group” that will make it a “margin machine.”
“We’re going to proceed to automate their complete group, however now we have to not simply construct them an excellent gross sales power or a service power or advertising and marketing power or commerce power, analytics power or no matter, now we have to construct them an agent power,” he mentioned. “Our purpose is to be the agent provider to our clients, which needs to be deeply built-in into our information and our apps as a result of these brokers, in some unspecified time in the future, are going to say, ‘Really, I need to go you off to a human now to speak and full this.’ And there’s a seamless, computerized handshake between our brokers and our apps as a result of it’s only one platform.”
In the course of the name, Salesforce reported income of $9.33 billion for the second quarter, beating Wall Road expectations of $9.23 billion.
