Travelex leverages cloud-based buyer knowledge platform to spice up retention


These insights permit Travelex to proactively method prospects, and hopefully affect their habits, by encouraging them to money out their remaining steadiness or, even higher, use their present balances for future journey. The last word purpose is to ship the correct reminders to the correct prospects on the proper time, he says.


As soon as Travelex had a transparent concept of the kind of knowledge platform they needed to create, they adopted an iterative technique to convey the concept to life. “This isn’t groundbreaking, however I believe it’s crucial to start out small, strive issues out, cease issues that don’t work nicely, and don’t hesitate to start out over once more if wanted,” he says. In doing so, they may construct one thing, try it out, after which undergo numerous cycles of adjustments and enhancements so the ultimate product was manufacturing prepared when it was launched.

Along with partnering with third events to entry the required knowledge, van der Waal additionally needed to work carefully with Travelex’s advertising and marketing and product groups — in addition to knowledge privateness and safety execs— to give you completely different theories on why somebody may not spend the cash on their playing cards, after which create probably the most applicable messaging. Additionally they spoke to prospects in airports to search out out extra about their preferences and use, and never simply lean on inner experience and assets to ensure mission success.

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